Privacy Policy

1. Information we may collect

Depending on how you interact with Sacramento Adventures, we may collect information such as:

• Name and surname
• Email address
• Telephone number or WhatsApp contact
• Preferred language
• Booking and activity details
• Number of travelers
• Pick-up or meeting information when required for the service
• Messages, requests or information you voluntarily provide to us
• Technical information related to the use of our website, such as browser, device, pages visited and interactions with the website

We only request information that is reasonably necessary to manage your booking, communicate with you or provide our services.

2. How we use your information

We may use personal information to:

• Process and manage reservations
• Coordinate tours, transfers and activities
• Communicate booking information and service updates
• Provide customer support
• Respond to questions or requests
• Coordinate services with guides, drivers and tourism providers
• Process payments and confirm payment status
• Improve our website, services and customer experience
• Understand how visitors interact with our website
• Prevent fraud, security incidents or misuse of our services
• Comply with applicable legal or administrative obligations

We do not sell travelers' personal information.

3. Bookings and service providers

Some experiences offered by Sacramento Adventures are operated in collaboration with local providers, including guides, drivers, wineries, restaurants, horseback riding providers, bicycle rental companies and other tourism partners.

When necessary to provide the booked service, Sacramento Adventures may share only the information reasonably required for that provider to operate the activity.

For example, this may include the traveler's name, number of passengers, pick-up location, preferred language or other relevant booking information.

Providers should only receive the information necessary to perform the requested service.

4. Payment information

Payments made through our website may be processed by third-party payment service providers, including Plexo checkout services used for online card payments.

Sacramento Adventures does not intentionally store complete credit or debit card information on its own systems.

Payment providers may process personal and financial information according to their own privacy and security policies.

5. Communications

Sacramento Adventures may contact travelers using the contact information they provide in connection with a reservation or request.

This may include booking confirmations, itinerary details, meeting points, schedule changes, payment information, reminders or other communications necessary to provide the service.

6. Data retention

Personal information may be retained for as long as reasonably necessary to manage reservations, provide services, maintain business and accounting records, resolve disputes, comply with legal obligations or protect legitimate business interests.

Information that is no longer reasonably required should not be retained indefinitely without a legitimate purpose.

7. Data security

Sacramento Adventures takes reasonable organizational and technical measures to protect personal information from unauthorized access, misuse, loss or disclosure.

However, no internet-based system or electronic communication method can be guaranteed to be completely secure.

8. Your rights

Depending on applicable law, travelers may have the right to request access to, correction of or deletion of personal information held by Sacramento Adventures.

They may also contact Sacramento Adventures if they believe that information is inaccurate or is being used improperly.

Requests will be handled in accordance with applicable data protection requirements.

9. Children and minors

Information relating to minors should only be provided by a parent, legal guardian or responsible adult when necessary to manage a booking or participation in an activity.

Sacramento Adventures does not intentionally request unnecessary personal information directly from children.

10. Third-party links and services

The Sacramento Adventures website may contain links to third-party websites or services, including maps, social networks, payment services, booking platforms or tourism partners.

Sacramento Adventures is not responsible for the privacy practices of third-party websites once a traveler leaves our website.

Travelers are encouraged to review the privacy policies of those third parties when appropriate.

11. Photos and videos

Photographs or videos created during activities may contain personal information when individuals can be identified.

This Privacy Policy does not itself grant Sacramento Adventures unrestricted authorization to use a traveler's image for advertising or promotional purposes.

12. Changes to this Privacy Policy

Sacramento Adventures may update this Privacy Policy when necessary to reflect changes in our website, services, technologies or legal requirements.

The latest version published on the website will apply from its stated effective or updated date.

13. Cookies

Our website uses cookies to improve your browsing experience.

You can choose to accept or reject cookies when the cookie notice is displayed and change your choice later through the Cookie Preferences option available on our website.